Yes, it's true. Although it's not something I normally talk about, I love breakfast at the Waffle House! The most important thing is that you have to sit at the counter, right across from the grill because the high point is watching them cook.
They have a really interesting system in place for remembering the orders. The waitress calls the order to the cook who actually never sees the order in writing. As I learned yesterday, the jelly packet on the far end of the plate means eggs over easy, near end is sunny side up, one side is over hard and so on. If the jelly packet is turned over it means something totally different. They keep track of absolutely everything in the order by little clues the cook puts on the plate! Considering the dozens of ways you can get hash browns there, it's quite a feat.
I learned all this from the cook (wish I had asked her name since she was wonderful) at the Dublin-Granville Road Waffle House in Columbus Ohio yesterday. She went through the whole system for me, talked about all the variations and then I learned that the system was actually developed by the franchise right there and is now used franchise wide!
So after breakfast it got me thinking about how I could incorporate that kind of thinking into what I do. Not jelly packets but more the organizational end of things. I dearly love that life is made up of all these great little moments. And no - I've never had a waffle at the Waffle House.